Frequently Asked Questions

Genetic testing

What can I learn from a Genetic Test?

Genetic Researchers have started to identify which genes affect the onset of lifestyle diseases. Thus, a Genetic Test will allow you to understand which diseases you are at genetic risk of developing in the future.
Of the Genes that are already mapped, it is known that each individual has a 0.1% difference in the sequence. Since the genes do not change during one’s lifetime, you need to only test once. You can make better lifestyle choices based on your risk profile.

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Will I develop the disease/condition if my genetic results show that I am at high risk?

Risk Assessment Genetic Testing only assesses the genetic risk, thus, it does not mean that one will develop the disease, and if preventive measure are incorporated early, the probability of prevention even in delaying the onset of disease.
Even though the test results is high risk, it does not mean that you will development the diease. If you are at high risk, changing your lifestyle through better diet and exercise, you increase the chances of not developing the disease.

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Will my genetic test results change over time? Do I need to take the test again?

No. Your DNA does not change during your lifetime (except under extreme circumstances), thus you need to take the test only once.

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Will there be any age limitation?

For GeneLife Genesis2.0 and 1.0, it requires you are at least 18 years old. If you are under 18 yearls old, please have your parents or legal representative to sign the consent form.
GeneLife Myself2.0、GeneLife Skin, GeneLife Diet, GeneLife Metabo、there are no age limitation. But if you are under 18 years old, please have your parents or legal representative to sign the consent form and read the manual in the kit carefully and use it appropriately.

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What will be extracted by using the swab?

We will be extracting the inner Cell Lining of the inner cheek

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Does genetic testing correspond to genetic testing of parent-child appraisal?

Our genetic tests do not fall under genetic testing of parent-child appraisals.

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Should I alternate my physician’s advices with GeneLife results?

No. GeneLife test results are not diagnostic nor for medical use, and should not replace any current or previous diagnosis made by a physician. GeneLife test shall not be used for health or medical interpretation unless it is provided by a physician.

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I am pregnant now. Can I take the test?

Yes. You can take the test and it will not affect the result. Your DNA will be analyzed by spitting into a test tube, and your DNA results will not change due to your pregnancy. there is no harm to child.

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I currently have a cold. Will it affect test results or should I wait till I am better?

We will be collecting DNA samples from the inner cheek. This test is not a genetic tests for Viruses or infectious diseases. A cold will usually not affect testing results, but is not a guarantee.

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I am a foreigner, can I take the test?

We recommended the test to those that share similar ancestral traits, namely, Korean, Taiwan, and Han Chinese as east Asian. For anyone other than these ethnicity, the service results may not offer accurate results and taking the test is not recommended.

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Test kit purchase

It has been awhile since I purchased the kit. Can I still use it?

Please be advised that after using the swab, please leave it outside the tube container for about 5 to 10 minutes for it to dry. Once it appears dry, place it back into the Case and place the plastic cap back on. If you intend to send it immediately, it is alright to keep at room temperature. However, if you can not sending it for couple of days, it is best to keep in a cool place, perferably a refrigerator. DNA damage occurs most during the summer from the high temperature and humdity, thus it is recommended to keep in a refrigerator at all times during the hot summer months.

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Is it possible to browse the test results for families if I purchase them all together?

Although purchasing together for family members is available, however viewing test results is required to be viewed one by one on MyPage. Please understand this is for your own important personal genetic information.

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Please advise how to purchase the kits.

Please choose the desired item from the product page in GeneLife WEB site and click the "Purchase" button and proceed.

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After purchasing the test kit, how long will it arrive?

After confirmation of your purchase, approximate shipment will take 3 to 5 business days.

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I bought an test kit, but I would like to return it. What should I do now?

We will accept cancellation of your order before the kit is shipped (defined as prior to an email shipment notice is sent to you). If the kit is already shipped, we will accept cancellation and offer you a full refund within 8 days after you have received it. If you wish for full refund after the kits have arrived, the kits must not be opened or used and returned to us at your charge. We will cancel your credit card purchase only when we receive the kit and verified that it has not been used. It will be your responsibility to burden the shipping fees. If there is damage or missing part in the kit, it will be the customer’s responsibility to report to us within 8 days in order to qualify for a kit replacement.
Any refund or cancellation will not be accepted within 8 days of your receiving the product.

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What kind of payment methods do you have?

To order from the Internet, please use your credit card.

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I could not find the swab in the kit.

We are sorry to inconvenience you. We will send you the Applicator right away. Please state your name, address, ID number on the kit, and the preferred date and time for the delivery.

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I lost the swab. Can I use any swab to replace the lost one?

Our swab is sterilized to maximize testing accuracy and our equipment is adjusted based on standard protocols. Thus, we can not guarantee accuracy based on other swab. If the customer loses a swab, we will resend a new one. Please provide Name, Address, ID number and the desired day and time of delivery.

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The Plastic Tube is broken (a crack, breakage), can I send it anyways?

A breakage will result in contamination (bacteria) of the swab, which may result in inaccurate results. We will resend you a new one.

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I lost the ID Seal to place on the swab. What to do?

Our swab is sterilized to maximize testing accuracy and our equipment is adjusted based on standard protocols. Thus, we can not guarantee accuracy based on other swab. If the customer loses a swab, we will resend a new one. Please provide Name, Address, ID number and the desired day and time of delivery.

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Kit registration and registration process

I forget ID and password.

If you forget your login ID and password, please proceed according to the screen from the following URL, the login ID you registered will be displayed in red. Since it is possible to reset the password, please proceed with below the procedure.
Click on forget your password?https://genelife.asia/users/sign_in

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I forget the registerred email

Please login to My Page and click on "Edit User Information", you can confirm the registered e-mail address.
Login URL:https://genelife.asia/users/sign_in

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How to register Genesis, Genesis 2.0, and Myself 2.0?

What is registration process?

Registration process is to register the test kit and the kit ID number affixed to the collection kit on our website. Please note that if you do not register, or if you enter the kit ID number incorrectly, there may be difficult to get test results.

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Before registering the kit, I sent back the test sample and the consent form. What should I do now?

If you notice it, please register necessary items during registration process. We can not deliver various notifications by e-mail such as testing status.
If you can not confirm the kit registration when the consent form and sample arrives at our company, we will contact you via contact information on the consent form to help you.

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I forgot my login ID. What should I do now?

Please contact us at TEL:+65-6904-4736(Working hours 10:00-13:00, 14:00-17:00 / Except weekend and holidays.
Or use below link and fill in necessary information then send to us.
Contact us via web site: https://genelife.asia/contact

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I forgot my password. What should I do now?

If you forget your password, since it is possible to reset the password, please proceed with below the procedure.
Click on forget your password?https://genelife.asia/users/sign_in

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What is your contact information and working hours?

Please contact us at TEL:+65-6904-4736(Working hours 10:00-13:00, 14:00-17:00 / Except weekend and holidays.
Or use below link and fill in necessary information then send to us.

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I would like to change registered personal information, what should I do?

You can change it from "Edit user information" after login in the GeneLife web site.

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I key in the wrong Kit ID number. What should I do now?

If the kit ID number is entered incorrectly, the correct test result will not be displayed. For your concern, please contact us at +65-6904-4736 for information (working hours 10:00-13: 00, 14: 00-17: 00 except weekend and holidays).

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I would like to change the login ID, what should I do?

Login ID can not be changed within GeneLife web site. For your concern, please contact us at +65-6904-4736 for information (working hours 10:00-13: 00, 14: 00-17: 00 except weekend and holidays).

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I would like to change the password, what should I do?

You can change it from "Edit user information" after login in the GeneLife web site.

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How to register DIET web version, SKIN web version, and METABO web version

Can I use the same email address for my family to access mypage?

We will highly recommend not to do it. Because it will be the registerred email for accessing mypage, it is necessary to register one by one instead of all. Please understand this is for your important personal genetic information.

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I lost the kit ID. What should I do now?

Please contact us at TEL:+65-6904-4736(Working hours 10:00-13:00, 14:00-17:00 / Except weekend and holidays.
Or use below link and fill in necessary information then send to us.
Contact us via web site: https://genelife.asia/contact

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What is registration process?

Registration process is to register the test kit and the kit ID number affixed to the collection kit on our website. Please note that if you do not register, or if you enter the kit ID number incorrectly, there may be difficult to get test results.

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Before registering the kit, I sent back the test sample and the consent form. What should I do now?

If you notice it, please register necessary items during registration process. We can not deliver various notifications by e-mail such as testing status.
If you can not confirm the kit registration when the consent form and sample arrives at our company, we will contact you via contact information on the consent form to help you.

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I forgot my login ID. What should I do now?

Please contact us at TEL:+65-6904-4736(Working hours 10:00-13:00, 14:00-17:00 / Except weekend and holidays.
Or use below link and fill in necessary information then send to us.
Contact us via web site: https://genelife.asia/contact

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I forgot my password. What should I do now?

If you forget your password, since it is possible to reset the password, please proceed with below the procedure.
Click on forget your password?https://genelife.asia/users/sign_in

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What is your contact information and working hours?

Please contact us at TEL:+65-6904-4736(Working hours 10:00-13:00, 14:00-17:00 / Except weekend and holidays.
Or use below link and fill in necessary information then send to us.

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I would like to change registered personal information, what should I do?

You can change it from "Edit user information" after login in the GeneLife web site.

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I key in the wrong Kit ID number. What should I do now?

If the kit ID number is entered incorrectly, the correct test result will not be displayed. For your concern, please contact us at +65-6904-4736 for information (working hours 10:00-13: 00, 14: 00-17: 00 except weekend and holidays).

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I would like to change the login ID, what should I do?

Login ID can not be changed within GeneLife web site. For your concern, please contact us at +65-6904-4736 for information (working hours 10:00-13: 00, 14: 00-17: 00 except weekend and holidays).

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I would like to change the password, what should I do?

You can change it from "Edit user information" after login in the GeneLife web site.

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I key in loging ID and password, but still can not get access, what should I do?

Would you please try with the following?
1. Please check if your caps lock is on or not.
2. Please make sure there is no mistake in English O (o) with number 0 (zero).
3. Please check whether there is a space between the ID.

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I lost the kit ID. What should I do now?

Please contact us at TEL:+65-6904-4736(Working hours 10:00-13:00, 14:00-17:00 / Except weekend and holidays.
Or use below link and fill in necessary information then send to us.
Contact us via web site: https://genelife.asia/contact

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Test sample collection and return method

How are the cheek cells extracted?

Gently press the swab against the inner cheek and turn it approximately 10 times as the swab is touching the inner cheek, and repeat it on the other side as well.

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Should I avoid any drinks before the test?

Any beverage other than water may result in causing stains that may hinder testing accuracy or chemical reactions that may result in negative results. If you have a beverage before the using the Applicator, please rinse your mouth with water before the test.

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Why should I avoid drinking coffee before the test?

Pigments and Stains may cause test inaccurate results. Please rinse your mouth with water after drinking coffee to insure accurate test results.

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Should I brush my teeth before taking the test?

A clean mouth is ideal, therefore, brushing your teeth is recommended before taking the test. Otherwise, rinsing your mouth with water before taking the test is sufficient.

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When is a good time (during the day) to test?

The testing results do not differ based on when (or what time) the test is done. Please feel free to do the test when you have free time, day or night.

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Is it easy or difficult to collect test samples?

GeneLife has developed a DNA testing method that will allow you to test your DNA without any pain or hassle. While DNA can be tested from your blood, nails or hair, we have made it very simple for you. All we require is for you to spit your saliva into a test tube, or rub your cheek by using a swab and send it to our Laboratory. Please review the simple procedure in user manual to ensure fast and accurate testing.

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How do we keep the sample after collection before returning to you?

Please return immediately after collection.
Please return the genetic test sample after collecting as soon as possible. Otherwise, please store the sample in a cool and dark place if you can not return it on the day of collection.
For specimens collected from the oral mucosa, please store in the refrigerator as soon as possible as it is not possible to return it on the day of collection.

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I dropped the swab on the floor before testing.

If the swab falls on the floor, there could be contamination from bacteria and germs that may cause inaccurate results. We will send you a new swab, therefore, please discard the swab that you dropped.

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I have dry mouth. Is applying the Applicator 10 times in my mouth enough or should I do more?

For those with dry mouth, rinsing the mouth with water will help to retain more DNA. There is no need to apply the applicator with excessive force.

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I rubbed by cheeks too hard (with the Applicator) and the Applicator is stained with blood.

We will send you a new Applicator so please discard the used one. One need not rub too hard with the Applicator. Please wait until the wound heals before re-testing.

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I lost the return envelope to send the test sample.

Any ordinary envelope that fits the sample is replacable if you have lost the original. We will arrange for a driver to pick up the sample. Please inform us you Name, Address, Phone number, ID number, and the date and time you request for pickup. We will gladly resend you a new envelope, but please understand that it may take several days.

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After taking the test, I can not find/lost the consent form. Can you send me a copy?

If the request is made by the person that took the test, we will resend a copy.

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Is the consent form a document that must be submitted?

The consent form will be an important document to confirm that you have read the information of the consent form.
The customer agrees with test sample to be collected with our intention, purpose of providing the genetic test, the test method, the expected test results, the possible benefits / disadvantages. It is necessary to submit the form.
Please note that we can not analyze genes unless test sample and consent form are completed.

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I forgot to return the consent form. What should I do?

Sorry, we can not analyze the gene unless we have the test sample and the consent form. Please contact us at TEL:+65-6904-4736(Working hours 10:00-13:00, 14:00-17:00 / Except weekend and holidays. Please note that we may call you for confirmation.

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How do I return the test sample?

When returning the test sample and consent form, please use the return envelope enclosed in the kit and submit it to a post office near you. The shipping cost is free.

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What is re-test?

The genetic testing technology used by us requires DNA in good quality. However, if too many germs, chemical substances, etc. contain the test sample collected by the customer, DNA damage is likely to occur and it may not be possible to obtain all the test results.
In such case, we may ask you to take the test sample again and we will set up this series of process as re-test.
If you got notified during re-test, is there something wrong?
The re-test is due to situations in which DNA necessary for analysis can not be extracted from the returned test sample because there is something wrong with the customer sample. Please collect the cells in the oral cavity according to the method instructed by our company and return the test sample.

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I received a contact for re-test, will it be extra cost?

■ Customers using GeneLife Genesis 2.0, GeneLife Genesis, GeneLife Myself 2.0 - If only test results of genes with a call rate of less than 70% are obtained, they will be re-test for one time by us. On the other hand, if the test result of a gene with a call rate of 70% or above is obtained and the customer wishes to perform the test again, we will charge a re-examination fee. However, we can not guarantee that all results will be obtained even after re-examination, so please consider it seriously beforehand.

■ Customers using GeneLife Diet, Skin, Metabo


Request for inspection from our company for up to one time. We will provide a complete kit with free of charge and carry out a re-test without any additional charge. However, if the re-test is repeated twice or more, we will conduct the test and charge the cost of the re-test.

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What is the expiration date for the kit?

For unused/unopened test kit, the expiration date is approximately 18 months. If you have opened it, please use immediately, otherwise the kit could become contaminated once opened even if you do not use it.

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Test result

I can not see the test result.

If you can not see test result, please consider below causes.
1. Your registration is incompleted.
2. Kit ID registation is incompleted.

1. Your registration is incompleted.
New registration is required before confirming the test result. Please kindly fill in the necessary information on registration page.
You can also use below methods to contact us:

TEL:+65-6904-4736(Working hours 10:00-13:00, 14:00-17:00 / Except weekend and holidays.
Or use below link and fill in necessary information then send to us.
Contact us via web site: https://genelife.asia/contact

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How long will take it for the results to to arrive?

Customers using GeneLife Genesis 2.0, GeneLife Genesis, GeneLife Myself 2.0:
About one month after reciving test sample, you can check on MyPage in the GeneLife WEB site to understand the status. Kit registration is required for test result review. Please register after referring to the following and browse the test result on MyPage in the GeneLife website.

Customers who use Diet, Skin, Metobo:
2 to 3 weeks after receiving the test sample. However, please note in case of sample arrival at holiday season or other occurrence, further days may be required until test result is ready.

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I do not have any knowledge about genes, will I be able to understand the contents by looking at the results?

You do not have to be expert to understand the test result. The test result will provide easy-to-understand display for you.

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Please inform us of GeneLife’s privacy and data security policy.

Operating under the METI genetic research and testing guidelines (formulated in 2007), and adhering to the Privacy Laws of Japan, your genetic information will be stored with top level security 24 hours/365 days at our onsite laboratory. To insure confidentiality, each customer’s sample is also barcoded to insure that only you will have access to both your personal information and genetic information. GeneLife users will have access to their results for 1 year from the time the test results are viewable online. Customers can also write to us to request eradication of their genetic data from our database. (After your genetic data is erased from our servers.) GeneLife will not be able to offer future services.

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