Please check the expiry date listed on the package. If the date has expired, GeneLife is unfortunately not able to perform the test and a new testing kit would need to be purchased. We suggests participants to return their samples within a few days of the reception of their testing kit. If you intend to send your sample immediately, it is fine to keep the sample at room temperature. However, if you are not able to send the sample within a couple of days, it is best to keep in a cool place, preferably a refrigerator. DNA damage occurs most during the summer from the high temperature and humidity; thus, it is recommended to keep the samples in a refrigerator.

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It is possible to purchase kits for family members, however for privacy considerations each participant is required to register separately, using their own email, login and password.

Results are viewed individually via MyPage.

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Visit our product pages and select the e-commerce of your choice to purchase our kits.

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After confirmation of your purchase, approximate shipment will take 3 to 5 business days.

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We will accept cancellation of your order before the kit is shipped (defined as prior to an email shipment notice is sent to you). If the kit is already shipped, we will accept cancellation and offer you a full refund within 8 days after you have received it. If you wish for full refund after the kits have arrived, the kits must not be opened or used and returned to us at your charge. We will cancel your credit card purchase only when we receive the kit and verified that it has not been used. It will be your responsibility to bear the shipping fees. If there is damage or missing part in the kit, it will be the responsibility of customer to report to us within 8 days in order to qualify for a kit replacement.

Any refund or cancellation will not be accepted after 8 days of you receiving the product.

If you order and purchase our products through a third-party e-commerce platform, the Cancellation Policy of each platform will prevail. For more insight, you may want to read and understand the Terms of Service of each platform:

Shopee:
Terms of Service
Privacy policy

Lazada:
Terms of Service
Privacy policy

Genesis Healthcare reserves its right to remove or add new third-party e-commerce platforms from time to time in its sole discretion. In such a case, the Terms of Service and Privacy Policy of such third-party e-commerce platforms prevail.

If you order and purchase through a third-party e-commerce, you agree to defend and hold harmless Genesis Healthcare Asia, our employees, contractors, successors and assigns from any liability arising out of the use of these third-party e-commerce platforms.

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To order from the Internet, please use your credit card.

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We are sorry for the inconvenience and a new testing kit will be sent to you. Please contact us, stating your name, address and Kit ID number.

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We only accept saliva collection devices issued by GeneLife. Our collection kits have specific solutions to maximize testing accuracy and our equipment is adjusted based on standard protocols. Thus, we cannot accept other collection devices as we would not be able to guarantee accuracy. If a customer loses a collection device, we will resend a new collection device and will charge a replacement and shipping fee. Please contact us, providing your Name, Address and Kit ID number.

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If the collection device is broken or if any leakage is visible, please contact us for a replacement, providing us with your Name, Address and Kit ID number.

If you use a broken collection device, sample might be contaminated, and results might be inaccurate.

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If you have lost the ID seal, please contact us, providing us with your Name, Address and Kit ID number.

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If you forgot your login ID, please access the link here and follow instructions.

If you forgot your password, click on the link "Forgot your password?"

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Please log in to MyPage and click on "Edit User Information", you can confirm your registered email address.
Login URL: https://genelife.asia/users/sign_in

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Registration process is to register the test kit and the kit ID number affixed to the collection kit on our website. Please note that if you do not register, or if you enter the kit ID number incorrectly, there may be difficult to get test results.

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If you sent your test sample without registering, please register immediately. Without registering and agreeing to the Terms of Service and the Privacy Policy, we will not be able to process with the test and analysis of your sample. In addition, without registration, you will not be able to receive notifications by email about your test status. If you need assistance, please contact us.

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If you forgot your login ID, please access the following link here and follow instructions.

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If you forgot your password, please access the following link here and follow instructions.

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Please access the following link here to contact us and follow the instructions to leave a message.

Our working hours are Monday to Friday, from 9:00 to 12:00 and from 13:00 to 16:00 (except weekend and holidays).

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Please log in into MyPage and select “Edit User Information” to change your registered information.

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If a Kit ID has been incorrectly entered, test result will not be displayed. Access the following link here to contact us and provide you with assistance.

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For security and privacy considerations, your login ID cannot be changed via our on-line systems. Please contact us at the following link here to enquiry for support from our team.

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Please log in into MyPage and select “Edit User Information” to change your password.

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It is possible to purchase kits for family members, however for privacy considerations each participant is required to register separately, using their own email, login and password.

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Please access the following link here to contact us.

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The registration process is a procedure to register your personal information and agree to the terms of service.

Note that without registering and agreeing to our Terms of Service and Privacy Policy, we will not be able to proceed with the test and analysis of your sample.

In addition, we will not be able to contact you about status of your test and access your results.

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If you sent your test sample without registering, please register immediately. Without registering and agreeing to the Terms of Service and the Privacy Policy, we will not be able to process with the test and analysis of your sample. In addition, without registration, you will not be able to receive notifications by email about your test status. If you need assistance, please contact us.

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If you forgot your login ID, please access the following link here and follow instructions.

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If you forgot your password, please access the following link here and follow instructions.

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Please access the following link here to contact us and follow the instructions to leave a message.

Our working hours are Monday to Friday, from 9:00 to 12:00 and from 13:00 to 16:00 (except weekend and holidays).

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Please log in into MyPage and select “Edit User Information” to change your registered information.

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If a Kit ID has been incorrectly entered, tests results will not be displayed. Access the following link here to contact us and provide you with assistance.

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For security and privacy considerations, your login ID cannot be changed via our on-line systems. Please contact us at the following link here to enquiry for support from our team.

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Please log in into MyPage and select “Edit User Information” to change your password.

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Please check the following:
1. Make sure your cap lock is not on.
2. Ensure there is no mistake in keying the letter O or the number 0.
3. Check whether any space were entered in the ID number.

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If you lost your Kit ID, please access the following link here and contact our team.

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Please avoid eating any food and drinking any beverage (except water) one prior collecting your saliva sample. Residues from food, drinks or lipstick might alter quality of the sample collected, resulting in poor results or retesting. Consult and follow the instructions provided to perform appropriate collection of saliva sample.

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Pigments and stains from drinking coffee prior collecting the saliva sample may result in inaccurate results.

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When collecting the saliva sample, it is preferable to have a clean oral cavity, however if some toothpaste is remaining, results might be altered. Please brush your teeth at least 1 hour before collecting the saliva sample, avoid eating or drinking anything during that period.

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The results do not differ based on when (or what time) the test is done. Please feel free to do the test when you have free time, day or night. Just avoid eating or drinking anything one hour prior collecting the saliva sample.

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GeneLife has developed a DNA testing method that will allow you to test your DNA without any pain or hassle. While DNA can be tested from your blood, nails or hair, we have made it very simple for you. All we require is for you to spit your saliva into a collection device and send it to us. Please review and follow the instructions provided in the user guide to ensure accurate testing.

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Please return immediately after collection.
Please return the genetic test sample after collecting as soon as possible. Otherwise, please store the sample in a cool and dark place if you can not return it on the day of collection.
For specimens collected from the oral mucosa, please store in the refrigerator as soon as possible as it is not possible to return it on the day of collection.

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If the collection device is broken or if any leakage is visible, please contact us for a replacement, providing us with your Name, Address and Kit ID number.

If you use a broken collection device, sample might be contaminated, and results might be inaccurate.

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Any ordinary envelope that fits the sample is replaceable if you have lost the original.

Please contact us at the following link here to confirm the return address.

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To return the saliva sample, please use the return envelope enclosed in the kit and send it via post. The shipping cost is free.

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Genetic testing technology requires good quality saliva samples for optimum results. If too many germs, chemical substances, food/drink residues, etc. are present in the saliva sample, results might be altered. In such case, a retest might be required.

Genesis Healthcare Asia, as your genetic testing partner, has incorporated best practices in selecting the most advanced equipment and utilizing highly trained Genetic Testing Technicians to provide you with the most accurate genetic testing results. However, the Customer should be aware that your saliva sample may not pass our internal testing protocol or may result in errors when the following conditions occur: if your saliva does not contain enough volume of DNA, if you do not provide enough saliva, or bacterial or viral infections and chemical residue that might be present in the saliva sample could significantly lower the testing accuracy. If our testing process and protocol detects any likely failure PRIOR to genotyping process, we will send a second saliva collection kit at no extra charge to the Customer. However, the Customer will bear the shipping costs to send the new saliva sample back to us. If the attempt to process the second sample results in failure, we will offer to send a new (the third) saliva collection kit to the user for a fee, and the Customer will bear the shipping costs to send the third saliva sample back to us.

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For Customers who purchased GeneLife Haplo 3.0, GeneLife Generations, Genesis2.0 or Myself 2.0:

If the saliva sample arrives in good condition and pass our internal testing procedures and genotyping protocols, a 97% call rate is expected (or any other percentage as stipulated in our standard procedures, which may be updated from time to time). A call rate is the percentage of accuracy at which the results are produced and expected. If the genotyping results in a call rate falls under 70%, Genesis Healthcare Asia will resend a collection kit at no charge and offer you a retest at no additional charge. If the genotyping results are over 70% call rate and if the Customer wishes to retest in order to obtain a higher call rate, then we will offer a single retest at a cost which would include a new saliva collection kit. Despite any relevant technological advancements in Genetic Testing, GeneLife and Genesis Healthcare Asia reserves the right to refuse a retest for a Customer if the Company believes that the saliva samples provided by the Customer are not of sufficient quality for whatever reasons known or unknown. Genesis Healthcare Asia will not be obligated to disclose the refusal reason(s) for retesting the Customer’s saliva sample.

For Customers who purchased GeneLife Diet, GeneLife Skin, GeneLife Sports or GeneLife Metabo:

One retest will be provided free of charge to the Customer and a new collection device will be provided to the Customer free of charge. However, re-test required twice or more, a fee will be charged for these subsequent retests, including the collection device and the test and analysis.

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Please check the expiry date listed on the package. If the date has expired, GeneLife is unfortunately not able to perform the test and a new testing kit would need to be purchased.

We suggests participants to return their samples within a few days of the reception of their testing kit.

For unused and unopened test kits, the expiration date is approximately 12 months. If you have opened it, please use the kit immediately, otherwise an opened kit could become contaminated once opened, even if you do not use it.

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If you can not see your test results, please consider the following:
1. Your registration is not completed.
2. Kit ID registration is not completed.

Please contact us at the following link here to complete your registration.

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For Customers who purchased GeneLife Haplo 3.0, GeneLife Genesis 2.0, GeneLife Myself 2.0 or GeneLife Generations:
About 4-6 weeks from the reception of the saliva sample to our laboratory in Tokyo, Japan. You will receive notifications to your registered email address. You can also visit MyPage on the GeneLife web site to check the status. Kit registration is required for test results review. Please note in case of sample arrival during holiday seasons, additional time may be required until test results are ready.

Customers who purchased GeneLife Diet, GeneLife Skin, GeneLife Sports or GeneLife Metabo:
Results should be available 4 weeks after receiving the saliva sample in our laboratory in Tokyo, Japan. Please note in case of sample arrival during holiday seasons, additional time may be required until test results are ready.

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You do not have to be expert to understand the test results. Test results will be provided with an easy-to-understand explanation for you.

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You can learn and read about our privacy and data security policies at the following link here.

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Genetic Researchers have started to identify which genes affect the onset of lifestyle diseases. Thus, a Genetic Test will allow you to understand which diseases you are at genetic risk of developing in the future.
Of the Genes that are already mapped, it is known that each individual has a 0.1% difference in the sequence. Since the genes do not change during one’s lifetime, you need to only test once. You can make better lifestyle choices based on your risk profile.

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Risk Assessment Genetic Testing only assesses the genetic risk, thus, it does not mean that one will develop the disease, and if preventive measure are incorporated early, the probability of prevention even in delaying the onset of disease.
Even though the test results is high risk, it does not mean that you will development the diease. If you are at high risk, changing your lifestyle through better diet and exercise, you increase the chances of not developing the disease.

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No. Your DNA does not change during your lifetime (except under extreme circumstances), thus you need to take the test only once.

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For GeneLife Genesis2.0 and 1.0, it is required for the participant to be 18 years old or older. If you are under 18 years old, a parent or a legal representative would need to consent and agree to the test.

For GeneLife Generations, GeneLife Myself2.0, GeneLife SKIN, GeneLife DIET, GeneLife METABO, GeneLife SPORTS, there is no age limitation. But if you are under 18 years old, a parent or a legal representative would need to consent and agree to the test.

For GeneLife Haplo 3.0, there is no age limitation. But if you are under 18 years old, a parent or a legal representative would need to consent and agree to the test. Note to be able to access the DNA Relatives Matching program, the participant is required to be 18 years old or older.

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Our testing services are not intended for the purpose of forensic identification, DNA identification, or parent-child or blood relationship identification.

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No, none of GeneLife tests and results are for diagnostic or for medical use. They should not replace any current or previous diagnosis made by a physician. GeneLife test shall not be used for health or medical interpretation unless it is provided by a physician.

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Yes. You can take a test anytime and it will not affect the results. Your DNA will be analyzed by spitting into a test tube, and your DNA results will not change due to your pregnancy.

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We will be collecting DNA samples from the saliva sample and if possible, we would suggest to wait to recovered from your cold prior collecting your sample. A cold will usually not affect testing results but is not a guarantee. We also advise to wait for recovery in case of infection with an infectious disease such as COVID-19.

Note that our tests are not intended to analyze viruses or infectious diseases.

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Yes, you can. Our genetic tests are based on our own research referencing our internal database as well as other published genetic studies across different ethnicities. However, please take note that our DIET at-home DNA test contains diet recommendations that are mainly composed of Asian foods.

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Depending on the type of test you purchased, you might be able to purchase other GeneLife kits. It varies based on the product, type of test and the date your original test was performed. Please check the section My DNA in the GeneLife mobile application to review what tests are available for you.

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This can happen if you have a low "call rate" for the genes that we analyze in order to produce your ethnicity results. Having a low "call rate" means that the DNA that we have collected from you previously is not enough to produce an accurate result for your ethnicity and ancestor migrations. Please check the options available in the GeneLife mobile application for the options available, if any.

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Similar to the above scenario, this can happen if you have a low "call rate" for the genes that we analyze in order to produce your results for Genesis 2.0 and Myself 2.0. Having a low "call rate" means that the DNA that we have collected from you previously is not enough to produce an accurate result for items that we test for in Genesis 2.0 and Myself 2.0. Please check the options available in the GeneLife mobile application for the options available, if any.

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Our lifestyle kits (Diet, Sports, Skin and Metabo) are tests that analyze specific genes. The testing methods for these kits are different which means that a new test is required if you are purchasing any of our other tests.

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It depends. Please refer to the scenarios below.

- Instant results

• - have a Genesis2.0 and buying Myself2.0 and vice versa
• - have a Generations and buying Genesis2.0 or Myself2.0
• - have a Genesis2.0, Myself2.0 or Generations and buying any of our lifestyle tests (Diet, Sports, Skin - except Metabo)

- 3 working days

• - have a Genesis2.0 or Myself2.0 and buying Generations
• - have a Genesis2.0 or Myself2.0 and buying Haplo 3.0

If you have purchased our Genesis2.0 or Myself2.0 and want to buy Generations, depending if you have a low call rate for the genes tied to ethnicity, you will need to do a new test. This is also true vice versa if you have purchased a Generations and want to buy a Genesis2.0 and/or Myself2.0. Please follow the link provided in the product page in the app.

If you have only bought one of our lifestyle kits (Diet, Sports, Skin and Metabo) and you want to purchase a new kit, you will need to do a new test.

New tests typically take 4-6 weeks before the results are available.

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